Replied By Janice (Coloma, Mi) on 02/25/2009
Dee, this is what you should try. I was charged twice and they tried a third time. I called my credit card company and they said they would dispute the charge. They told me exactly what I had to do. Hang onto the product because you will probably have to mail it back. I had hardly mailed the first bag back when a second one arrived. It was a pain but a learning experience. I also put fraud alert on my credit card because I was worried that if they had my credit card number they could give it out to someone else because they were obviously not trust worthy. Call your credit card company. Really, they were so helpful to me. I just got a statement from them a couple of days ago and they credited me the first $89.00 and the second charge of $93.00! Good Luck.Replied By T (Maryland, USA) on 02/25/2009
Contact your credit card company and dispute the charge. You should have some protection through them. I've seen several of these posts now - I don't see where anyone can expect EC to be responsible for or help with problems stemming from other sites, linked from here or not. Use common sense in clicking through ad links no matter where you see them. I don't ever give out my CC info to any company I am not familiar with or haven't researched.Replied By Denise (Athens, Ohio) on 03/17/2009
I was also one of the unlucky ones that fell for this scam. Calling the company is nothing but a HUGE joke. They don't listen, just keep trying to sell you more. But I did contact my cc company right away and they was great in refunding it (yes it happened twice) But I also notified the Better Business Bureau and emailed them copies of the emails I had sent the company trying to cancel. Actually tried cancelling and stopping it within a minute of ordering because my "gut" told me something was not right about it.So my suggestion is for anyone still dealing with them, contact the BBB and hopefully they will be able to do something if enough people contact them.
Replied By Duaty (Tampa, FL) on 03/17/2009
To get your money back call your credit card company and lodge a complaint. I did with the same thing and within a week they credited my card. I had three charges for almost $100 and I got it all backReplied By Linda (York County, Maine) on 03/19/2009
....anytime you're credit card is mistreated by a seller, dispute the charges and let the credit card company take care of it....you need a pretty good reason for feeling the charges aren't justified, can't just do it willy-nilly and it sounds to me, Dee, that you have a very good reason to begin the dispute. Good Luck!Replied By Nicole (Toledo, Ohio) on 03/22/2009
I actually lucked out with this one. I had $1 left on a gift credit card and decided to try the stuff. I found out later about them ripping people off that did the trial. Since then, any time I need a credit card for a site/company I don't know well I go to the store and get another prepaid gift credit card. It's very little hassle compared to dealing with con artists, fraudulent charges, and identity theft. I hope this can help someone.
PS The Acai stuff did nothing but give me gas. :)
Replied By Vicki (Beloit, Wisconsin) on 03/29/2009
I can't believe I'm reading these posts. I got sucked in too! I got a phone call from a fast talker 5 days after my order was placed. I was being given all these little disclosures by a speed talker. I was yelling 89 dollors? What are you talking about. I signed up for a free trial offer! sorry mam I'm just the messinger. You can cancil by calling this number within 15 days of recieving your product.I'm yelling WAIT what's the number again. The sweet soul told me the number like five times in her fastest speed talk phone voice. My debit/visa told me there was not much they could do so I completely canciled out my card and ordered a new one. They were already trying to get 49 dollors from my account. I learned a valuable lesson. I never took my pills eather I was so mad. Vicki
EC: Does anyone have the website address of this terrible company? Would like to make sure their ads are all banned from appearing on EC.
Replied By Sis (Springfield, MO) on 04/14/2009
I work for a major credit card company and from what I have experienced from customers calling in about a infomercial charge like the acai berry pill, anytime you want to try a product from an infomercial, look up their ordering info online or call the number on the t.v and ask if they have a way to order it and you can mail a money order, do not use a check from your bank account or your credit card or debit card otherwise they will charge you before your trial period is up. this goes for ALL informercial or advertisments in magazines or newspapers or online. A lot of the time it might be a great product but they do try to scam you for your money...Just a tid bit of information that everyone can use. Hope this is helpful!!Replied By Mitch (Ottawa, Ontario, Canada) on 04/15/2009
I too was scammed by these infomercials on Facebook for the Acai Berry free trial offer. I thought I could try their products as specified on their website but they kept billing my credit card although I had returned their products and cancelled my membership. It took months and a lot of phone calls and letters. I finally cancelled my credit card and paid my credit card. I was held responsible for the debt, as I had willingly my credit card number to this company. THIS IS A SCAM ON FACEBOOK AND ON MANY WEBSITES. I have learned my lesson AND sharing my experience so others don't get caught like I did.
EC: Will someone please send us the website url of one of these acai berry scam companies? Want to make sure they are banned from appearing in any google-sponsored ads on Earth Clinic. Thanks!
Replied By Jane (Blackfoot, ID) on 04/15/2009
Just want to comment on the acai berry scam.It was supposed to be free-just pay 4.95 shipping.I got charged 39.95 two times in 1 month. I had to change my credit card no. I am grateful to hear complaints from others as I thought I missed something.Actually I went back to the sight.I think they've changed companies. I never want to use my credit card again mail things. Thank you to the girl from Toledo who used a prepaid credit card.That is the only way i'll order from now on.Replied By W (USA) on 04/16/2009
To Dee from Hyattsville regarding Acai Berry Pills Scam...Call your credit card company and file a dispute. I did this in a similar situation and they disputed the charge with the company, I got my money back.Replied By Tamara (Albany, Ny United States) on 01/24/2010
There's no such thing as a free lunch. I don't understand why people fall for that "free trial" or "try it for $1" crap. EVERY SINGLE ONE is a "scam" to get you locked into a contract or to get your credit card info. Some are worse than others and some are impossible to get out of without canceling your credit card. There is no "miracle drug" or extract or pill that's going to make you lose weight or look younger or whatever the case may be. Get up off the couch, MOVE, and start eating right. Quit looking for the easy way out because there isn't one. Crash diets and pills are bogus. Yeah you might lose some weight, but look at what you're doing to your body. (put that weight on awful fast again after you stop the diet or the pills don't you?) Stop being sheep and doing whatever the tv, internet, or magazines tell you to do. And for the love of god stop giving people (not established businesses- LOOK FOR THE SECURITY LOGOS or go through paypal!!!) money over the phone and internet!!!! It's like a lamb walking right into the wolf's mouth! Seriously!Replied By Catalina (London, Ontario) on 05/24/2012
Sorry to hear everyone that got scammed. If you charged it to your credit card you can call your credit card company and explain the situation and they can do a fraud investigation and get your money back. They will deal with the company so you dont have to. Try it. I have had to do it and the credit card company put a credit on my card. Good Luck everyone!! CatalinaReplied By Susan (Anaheim, California) on 08/20/2012
BEWARE: Another thing to remember when ordering online is to look at the URL address. If it begins with http it is OK to browse but, do not enter any financial info. Make sure it begins with https. The s stands for secure. This means no one else can get your info.Replied By Todd (Wi) on 03/13/2017
I also hope all of you contacted the Consumer Protection Agency in the state where the company is located and the Federal Consumer Protection Agency. You may not get your money back but we need to shut these people down ASAP!!!