I ordered Emu oil and Emu Oil cream for my 92 year old grandmother from Amazon and had it shipped directly to her. The oil arrived yesterday and she applied it to her knees and feet using a kleenex. She reported to me that the pain from the arthritis in the knees vastly improved within 15 minutes. She said she did not notice improvement in her feet (neuropathy) but she is going to continue to use it on both areas. The cream was shipped separately and she has not recieved it yet. I have asked her to keep me updated on her symptoms and perception of the pain decrease.